Delivery

We manage our deliveries utilising Royal Mail. The choice of courier/service is at our discretion with the decision based on the weight of the item(s) and destination. Should you wish to elect a preferred method then please contact us and we will provide you with the additional cost where applicable.

We reserve the right to deliver in multiple consignments; however this will be at no extra cost

Many of our items are sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return.

Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of despatch, please contact us and we will endeavour to locate your shipment.

 UK Deliveries

Delivery times vary for different products see category descriptions for Approx delivery times .Orders are despatched Monday - Friday.

All UK orders are dispatched by 1st Class Recorded delivery which takes approx 1-3 days ,we also offer special delivey for UK orders which are delivered the next working day monday - friday only for saturday quote please email us.

Please note busy periods of the year ,Halloween ,Christmas and other holiday times delivery of instock items could take longer .

We will do our very best to dispatch stock items within 48 hours but at busy times of the year dispatch could take extra 24-48 hours but you should let your customers know this.

European Deliveries

Deliveries take 3 - 5 working days. For items that are bulky or heavy then an additional charge may be applicable. .

We do NOT ship to any other countries than those listed above.

Any person purchasing our products from outside of the UK is the importer to that destination and is responsible for all taxes and/ or special duty payments on all of the products ordered.

We are not responsible for delays in the delivery or customs.

Returns

We take every care to ensure all of our products reach you or your customer in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified of items being returned within 24 hours of receipt. The item must be received by us within 14 days.

As a wholesaler/dropshipper we only accept returns as stated above and do not accept returns for any other reason.If your customer does return any item that does not apply in our return policy ,we will contact you and hold the goods for you until you resell the item ,shipping costs will be charged.

It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. Note: we do not cover the cost of you returning products.

Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.

We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you.